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Connected Care

Remote support designed to keep your technology connected, responsive, and working the way it should.

Connected Care is designed to provide ongoing support without locking you into a long-term commitment. Plans are billed monthly and automatically renew each month until canceled.

You may cancel at any time, with no cancellation fees or hidden termination charges.

A living room with a mounted flat-screen TV above a fireplace on a beige wall, with wooden flooring and some doors visible to the left.
A living room with a mounted flat-screen TV above a fireplace on a beige wall, with wooden flooring and some doors visible to the left.
An infographic explaining the benefits of connected care, featuring an image of a security or communication device mounted on a brick wall, with descriptive text about remote diagnostics and technical support for long-term care.
An infographic explaining the benefits of connected care, featuring an image of a security or communication device mounted on a brick wall, with descriptive text about remote diagnostics and technical support for long-term care.
Image shows a security camera mounted on an exterior wall of a building with a green grassy area nearby, coinciding with the context of connected care systems.
Image shows a security camera mounted on an exterior wall of a building with a green grassy area nearby, coinciding with the context of connected care systems.

Whether you rely on smart technology at home or across your business, every system deserves dependable support.

Our Connected Care plans are designed to provide the level of service that best fits your needs, from occasional assistance to comprehensive, proactive support. Choose the plan that's right for you and enjoy greater peace of mind, faster response times, and expert help whenever you need it.

Choose Your Connected Care Plan

A living room wall painted with wide horizontal navy and light gray stripes. A large flat-screen TV displaying a colorful cityscape scene is mounted on the wall. Below it is a white TV console with two cabinets. There are two white wooden stools positioned on either side of the console. The room has a beige carpet and a corner of a dark-colored sofa is visible in the bottom right.

Connected Care

Connected Care

Filters

Home Essential Package

$24.99/month or $299/year
• Up to 3 remote support sessions per year

• Same-day remote support

• Remote troubleshooting for compatible supported systems

• Additional remote support sessions available at the Connected Care member rate of $80 per session

$24.99 every month
Home Advantage Package

$29.99/month or $349/year

•Includes the benefits of Home Essential

• Priority support queue

• Expanded remote-support scope and advanced diagnostics

• Support for approved third-party systems after evaluation

• Discounted on-site labor

• Reduced trip charges

$29.99 every month
Home Elite Package

Custom coverage — typically starting around $700/year

•Includes the benefits of Home Advantage

• Comprehensive remote system management

• Customized preventative-maintenance plan

• One annual on-site system review

• Rack and equipment cleaning / preventative maintenance

• TV leveling and minor system adjustments where applicable

• Preferred labor and service rates

• Recommended for larger or more complex technology systems

$58.99 every month

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how It Benefits Our clients

Blue informational graphic about faster support, emphasizing priority access to technical assistance for diagnosing and resolving issues remotely, to reduce wait times and improve system performance.
Infographic titled "Avoid System Downtime" with a smartphone icon showing a signal wave. Text explains the benefits of connected systems for troubleshooting and improving performance.
Blue informational graphic with a light bulb and hand icon, titled 'Smarter, More Efficient Service', emphasizing secure technology connection for improved service and reduced disruption.
Close-up of two hands giving a fist bump

Cancel Anytime, No Long-Term Contract

Connected Care is a month-to-month subscription with no contracts or cancellation fees. Cancel anytime, and your service will continue through the end of your current billing period.

We Make Cancellation Easy

We want ending Connected Care to be as straightforward as starting it. We provide our clients with two simple options:

  • Self-service: we can send a path to “Manage or Cancel Connected Care” link that directs our clients to the Stripe Customer Portal for cancellation.

  • Contact us: Customers may contact Complete Sound Solutions and request cancellation, and we will process it for you.

Request a Tailored Project Proposal

Submit the form to discuss objectives, timelines, and specifications; a specialist will respond promptly to initiate a comprehensive implementation plan.